These Terms & Conditions explain the rules that apply when you book or use transportation services provided by 13 Melbourne Cabs. By making a booking or travelling with us, you agree to follow these terms. We recommend reading them before confirming your journey.
Booking and Reservation
Bookings should be made with accurate information, including pickup location, destination, travel date, time, passenger details, and any special requirements. We use these details to arrange the appropriate vehicle and driver for your journey.
- Customers are responsible for providing correct booking information.
- Changes to a booking should be communicated as early as possible.
- Booking availability depends on vehicle and driver availability.
- Special requests should be mentioned at the time of booking.
Passenger Responsibilities
Passengers are expected to behave respectfully toward drivers and other passengers. Any behaviour that creates a safety concern, causes damage, or prevents the driver from performing their duties may result in the journey being stopped.
- Passengers must follow reasonable instructions given by the driver.
- Seat belts should be worn whenever required by law.
- Children must be secured using appropriate safety arrangements where applicable.
- Passengers are responsible for their personal belongings during the journey.
Airport and Scheduled Transfers
For airport transfers and other scheduled journeys, passengers should provide accurate flight or travel details where required. Delays caused by incorrect information, missed connections, or circumstances outside our control may affect the booking.
Parcel Delivery
For parcel delivery bookings, customers must provide correct collection and delivery information. Items must be legally permitted for transportation and safely packaged. We may decline items that could create a safety risk or breach applicable laws.
Premium Service Standards
We aim to provide a comfortable, safe, and reliable transportation experience. Vehicle availability, travel times, and routes can sometimes be affected by traffic, weather, road conditions, emergencies, or other circumstances beyond our control.
Cancellation and Changes
Cancellation or booking changes may be subject to the conditions provided when the booking is made. Customers should contact us as soon as possible if their plans change.
Changes to These Terms
13 Melbourne Cabs may update these Terms & Conditions when necessary to reflect changes in our services, operating practices, or applicable requirements. The latest version will apply to future bookings.
Contact Us
If you have questions about these Terms & Conditions or need clarification about a booking, please contact 13 Melbourne Cabs before travelling.
