At 13 Melbourne Cabs, we respect your privacy and understand the importance of keeping your personal information secure. This Privacy Policy explains how we collect, use, store, and protect information when you use our website or book our transportation services.
Information We Collect
We may collect information that you provide when making an enquiry, booking a ride, or contacting our team. This may include:
- Full name and contact details
- Pickup and drop-off locations
- Travel date and preferred pickup time
- Booking and service-related information
- Information provided through our contact or enquiry forms
- Any other details you voluntarily share with us
We may also collect limited technical information, such as browser type, device information, and website usage data. This helps us understand how visitors use our website and improve its performance.
How We Use Your Information
The information we collect is used only for genuine business and service purposes. We may use it to:
- Process and manage your bookings
- Arrange airport, corporate, wedding transfer, and parcel delivery services
- Respond to enquiries and customer requests
- Provide booking confirmations and service updates
- Improve our website and customer experience
- Maintain records required for business operations
Information Sharing
We do not sell or rent your personal information to other businesses. Information may be shared with drivers, service partners, payment providers, or technology providers when it is necessary to complete your booking or operate our services.
Data Security
We take reasonable steps to protect personal information from unauthorised access, misuse, loss, or disclosure. However, no online system can guarantee complete security.
Cookies
Our website may use cookies and similar technologies to improve functionality, understand website traffic, and provide a smoother browsing experience. You can manage cookie preferences through your browser settings.
Your Privacy Rights
You may contact us if you would like to know what personal information we hold about you, request a correction, or ask about the way your information is being used.
Policy Updates
We may update this Privacy Policy from time to time when our services, website, or privacy practices change. Any revised version will be published on this page.
