At 13 Melbourne Cabs, we understand that travel plans can change. Our cancellation and refund policy is intended to make the process simple and clear for every passenger. We carefully review each cancellation request while considering the time, vehicle, and driver arrangements made for the booking.
Cancellation of Booking
If you need to cancel your ride, we recommend contacting us as early as possible. Early notification allows us to update our schedule and manage vehicle availability efficiently.
- Cancellation requests should be made using the contact details provided when the booking was made.
- Please provide your booking details when submitting a cancellation request.
- Cancellation charges may apply depending on when the cancellation is received.
- Late cancellations may not qualify for a full refund.
- If the driver has already been assigned or dispatched, the applicable booking amount may be retained.
Refund Policy
Refunds are considered according to the booking details and the circumstances of the cancellation. If a refund is approved, it will normally be returned through the original payment method used for the booking.
- Approved refunds are processed after the cancellation request has been reviewed.
- Payment providers or banks may require additional time to complete the refund.
- Applicable cancellation or administration charges may be deducted from the refundable amount.
- Completed journeys are generally not eligible for a refund.
- Refunds may not be available where a passenger misses the scheduled pickup without prior notice.
Booking Changes
If you need to change your pickup time, destination, passenger information, or other booking details, please contact us as soon as possible. We will try to accommodate the requested changes based on vehicle and driver availability. Extra charges may apply if the change increases the travel distance, waiting time, or service requirements.
Cancellation by 13 Melbourne Cabs
Occasionally, a booking may need to be cancelled or changed because of circumstances outside our reasonable control. These may include severe weather, road closures, vehicle problems, safety concerns, or unexpected traffic conditions. Where possible, we will contact you and discuss suitable alternatives.
Contact Us
If you have any questions regarding cancellation, booking changes, or refunds, please contact 13 Melbourne Cabs with your booking information. Our team will review your request and provide information about the applicable options.
